Mycuci takes every member's privacy seriously. This document transparently explains how your personal data is collected, used, protected, and what rights you hold regarding that information.
The mycuci Privacy Policy is more than a formal document — it reflects how we actually handle every member's information from day one.
All data transmitted between your device and the mycuci servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Mycuci never sells, rents, or trades members' personal data to any third party for marketing or commercial purposes without your explicit consent.
Only authorized mycuci staff may access members' personal data, and only for designated purposes. All access is logged and continuously monitored.
Mycuci operates in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) of Malaysia. Data collection and processing are carried out lawfully and responsibly in compliance with local legislation.
You have the right to request a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or outdated.
Two-factor authentication (2FA) is available for all mycuci accounts, providing an extra layer of security to prevent unauthorized access to your personal information.
This Privacy Policy explains how mycuci — operating the online gaming platform at mycuci.pro — collects, uses, stores, and protects your personal data. This policy applies to all registered members, website visitors, and any individual who interacts with our platform.
In this document, several key terms should be understood:
This Privacy Policy is to be read together with Terms and Conditions mycuci and both of these documents form the complete agreement regarding the use of our platform.
Mycuci only collects personal data that is strictly necessary to provide a safe, seamless, and responsible service. Below are the categories of data we collect and the purposes for which they are collected:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | Registration form & KYC |
| Contact Information | Email address, phone number, residential address | Registration form |
| Financial Information | Bank account number, bank name, transaction history | Deposit & withdrawal process |
| Technical Data | IP address, device type , browser type, operating system | Automated system logs |
| Gaming Data | Game history, betting activity, account balance | Platform activity |
| Communication Data | Support chat records, emails to mycuci | Interactions with the support team |
When you visit or use the mycuci platform, our systems automatically record certain technical information such as your IP address, device type, browser, pages visited, and session duration. This information is used solely for security purposes, technical troubleshooting, and improving the user experience.
In some cases, mycuci may receive your personal data from trusted third parties, such as identity verification service providers or fraud prevention agencies, for the purpose of verifying your identity and protecting your account from unauthorized access.
Mycuci uses members' personal data only for lawful and clearly stated purposes. We do not use your data for any other purpose without your prior consent. The following are the primary purposes for which your personal data is used:
Mycuci does not sell, rent, or disclose members' personal data to third parties for commercial purposes. However, in the course of operating the platform, we work with selected and trusted third parties in certain situations:
Financial transaction details required for processing are shared with our payment service providers — such as FPX processors, digital wallet providers, and banking institutions — solely to securely process your deposits and withdrawals.
Some basic account information is shared with third-party game providers operating on the mycuci platform to allow you to access their games. These providers are bound by strict confidentiality agreements with mycuci.
Mycuci will disclose personal data to the relevant authorities when required to do so by law, court order, or direction from a legitimate regulatory body. This includes investigations related to fraud, money laundering, or other financial crimes.
Technical infrastructure providers such as server hosting services, cybersecurity systems, and platform analytics may have limited access to certain technical data. All such providers are bound by data processing agreements requiring them to uphold high data protection standards.
All personal data of mycuci members is stored on secure servers with multi-layered protection. We employ a combination of technical and organisational security measures to ensure your data remains protected at all times.
Mycuci retains members' personal data for as long as your account is active and for the period required thereafter to meet legal obligations. Generally, financial transaction records are kept for a minimum of seven (7) years in accordance with Malaysian legal requirements. Data that is no longer needed will be securely deleted or anonymised.
While we take all reasonable steps to protect your data, online security is a shared responsibility. We encourage you to use a strong and unique password, enable 2FA, never share your login credentials with anyone, and contact us immediately if you suspect any suspicious activity on your account.
Mycuci uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some mycuci platform features. Continued use of our platform after being notified about cookies means you accept the use of cookies as described here.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. mycuci is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 working days.
You have the right to request correction of any personal data that is inaccurate, incomplete, or outdated, via your account settings or our support team.
You may request deletion of your personal data under certain circumstances, subject to applicable legal retention obligations.
You may withdraw consent for data processing at any time, particularly for marketing communications, without affecting core services.
You may request your personal data in a machine-readable format for transfer to another party where applicable.
In certain circumstances, you may request that we restrict the processing of your personal data while a dispute is being resolved.
To exercise any of the rights above, please contact the mycuci support team via live chat on the platform or by email at [email protected]. We will process your request within the timeframe required by applicable law.
The mycuci platform is intended solely for individuals aged 18 and above. mycuci does not knowingly collect, store, or process any personal data from individuals under the age of 18.
Should we discover that personal data of an underage individual has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. If you believe your child or someone under the age of 18 has registered on our platform, please contact us immediately.
Mycuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect members' personal data.
Any material amendments to this Privacy Policy will be communicated to you via a prominent notice on the mycuci platform or by email to the address registered to your account, at least 14 days before the changes take effect. The date of the most recent update is always displayed at the top of this document.
Continued use of the mycuci platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before the amendments come into effect.
If you have any questions, concerns, or complaints about how mycuci handles your personal data, or if you wish to exercise any of the privacy rights outlined in this document, our team is ready to help.
You can reach the mycuci Privacy & Data Protection team via:
For unresolved complaints, you have the right to refer the matter to the Personal Data Protection Department under the Ministry of Communications Malaysia or the relevant regulatory authority within your jurisdiction.
Your data is safe with mycuci. Register today and enjoy a fast, secure, and responsible online gaming experience alongside thousands of members across Malaysia.